Customer Support Specialist
Head of Customer Support
You will work on engaging and managing our community of 4,000,000 players, and hopefully in the next few months this number will go into tens of millions. For the right person, this is an opportunity to put your career into hyperdrive working for a new gaming studio. Company is located in Kraków, Ruczaj District at Małopolska Information Technology Park (MPTI).
Requirements
- You have experience managing customer service employees
- You can build, manage, and mentor a team of technology professionals
- You have experience in Mobile games industry
- You have explicit knowledge of Customer Support software
Required Skills
Team management
CS software knowledge
English (written and spoken)
Communication skills
Responsibilities at this position
- Set an exciting and inspiring direction, truly own the job, set high standards of execution, recruit world-class people, keep them challenged and motivated, and coach and grow them into stars.
- Making sure that high level customer service is maintained.
- Managing Customer Support team.
- Teaching & mentoring others
- Finding new ways to optimize and automate your work
Software we use
Equipment supplied
-
Operating SystemApple, Linux, Windows
-
ComputerWorkstation, Laptop
-
Monitors27" Up to 2
Our perks
Leader's support
Ask for help, give and get feedback, set up goals and develop your skills.
Knowledge sharing
Employee development is key for us!
Fast-paced career
Professional growth opportunities, supported by a performance review process
Devices
You will have the proper resources you need for your work
Beautiful office
Ingenious office space with plenty of room, located in KPT
Flexible hours
Whether you are an early bird or late owl - we get you covered.
Growth budget
Let us know if you need any book or other materials that will help you grow
Remote work
We don't force you to work in our office - you can work from home as well.
Open kitchen
Coffee, juices, fruits, fully stocked fridge and more - come and see ;)
Sport
We regularly play together and you are invited as well!
Team gatherings
Take part in events with pizza, games, snacks with a good company.
Stock option plan
We would like to share our success with you and take part in our ESOP plan.
Senior Customer Support Specialist
You will work on engaging and managing our community of 4 000 000 players, and hopefully in next few months this number will go in to ten millions. For the right person, this is an opportunity to put your career into hyperdrive working for a new gaming studio. Company is located in Kraków, Ruczaj District at Małopolska Information Technology Park (MPTI).
Requirements
- Communication skills
- Previous customer service experience
- Experience in working with large volumes of data preferable
- You can optimize your own work by creating answer templates
- Fluent written and verbal communication skills in English
- You can manage all user support enquiries, queries, questions and feedback
- You can assist with monitoring and reporting on key performance indicators
Required Skills
Microsoft Excel
Forum software
English (written and spoken)
Communication skills
SQL experience
Responsibilities at this position
- Providing high level customer service.
- Answering emails from players having problems with the game.
- Manage all user support enquiries, queries, questions and feedback.
- Identify frequently asked questions within the community and creating relevant articles, tutorials, videos.
- Assist with monitoring and reporting on key performance indicators.
- Finding new ways to optimize and automate your work.
Software we use
Equipment supplied
-
Operating SystemApple, Linux, Windows
-
ComputerWorkstation, Laptop
-
Monitors27" Up to 2
Our perks
Leader's support
Ask for help, give and get feedback, set up goals and develop your skills.
Knowledge sharing
Employee development is key for us!
Fast-paced career
Professional growth opportunities, supported by a performance review process
Devices
You will have the proper resources you need for your work
Beautiful office
Ingenious office space with plenty of room, located in KPT
Flexible hours
Whether you are an early bird or late owl - we get you covered.
Growth budget
Let us know if you need any book or other materials that will help you grow
Remote work
We don't force you to work in our office - you can work from home as well.
Open kitchen
Coffee, juices, fruits, fully stocked fridge and more - come and see ;)
Sport
We regularly play together and you are invited as well!
Team gatherings
Take part in events with pizza, games, snacks with a good company.
Stock option plan
We would like to share our success with you and take part in our ESOP plan.
Customer Support Specialist
You will work on engaging and managing our community of 4,000,000 players, and hopefully in the next few months this number will go in to ten millions. For the right person, this is an opportunity to put your career into hyperdrive working for a new gaming studio. Company is located in Kraków, Ruczaj District at Małopolska Information Technology Park (MPTI).
Requirements
- Previous customer service experience
- Experience in working with large volumes of data preferable
- You can optimize your own work by creating answer templates
- Fluent written and verbal communication skills in English
- You can manage all user support enquiries, queries, questions and feedback
- You can assist with monitoring and reporting on key performance indicators
- Communication skills
Required Skills
General English skills
Written English skills
SQL experience
Microsoft Excel
Forum software
Responsibilities at this position
- Providing high level customer service.
- Answering emails from players having problems with the game.
- Manage all user support enquiries, queries, questions and feedback.
- Identify frequently asked questions within the community and creating relevant articles, tutorials, videos.
- Assist with monitoring and reporting on key performance indicators.
Software we use
Equipment supplied
-
Operating SystemApple, Linux, Windows
-
ComputerWorkstation, Laptop
-
Monitors27" Up to 2
Our perks
Leader's support
Ask for help, give and get feedback, set up goals and develop your skills.
Knowledge sharing
Employee development is key for us!
Fast-paced career
Professional growth opportunities, supported by a performance review process
Devices
You will have the proper resources you need for your work
Beautiful office
Ingenious office space with plenty of room, located in KPT
Flexible hours
Whether you are an early bird or late owl - we get you covered.
Growth budget
Let us know if you need any book or other materials that will help you grow
Remote work
We don't force you to work in our office - you can work from home as well.
Open kitchen
Coffee, juices, fruits, fully stocked fridge and more - come and see ;)
Sport
We regularly play together and you are invited as well!
Team gatherings
Take part in events with pizza, games, snacks with a good company.
Stock option plan
We would like to share our success with you and take part in our ESOP plan.
Junior Customer Support Specialist
You will work on engaging and managing our community of 4,000,000 players, and hopefully in the next few months this number will go in to ten millions. For the right person, this internship has the ability to put your career into hyperdrive working for a new gaming studio. Company is located in Kraków, Ruczaj District at Małopolska Information Technology Park (MPTI).
Requirements
- You have a passion for great mobile games!
- You are happy to work in REALITY GAMES ;)
- You are open-minded and eager to learn
- You are motivated with the ability to work independently and effectively manage workload
- Fluent written and verbal communication skills in English
- Communication skills
Required Skills
General English skills
Written English skills
Forum software
Microsoft Excel
Responsibilities at this position
- You will work on engaging our community of 4 000 000 players, and hopefully in next few months this number will go into tens of millions.
- Providing high level customer service.
- Answering emails from players having problems with the game.
- Manage all user support enquiries, queries, questions and feedback.
- Identify frequently asked questions within the community and creating relevant articles, tutorials, videos.
- Assist with monitoring and reporting on key performance indicators.
Software we use
Equipment supplied
-
Operating SystemApple, Linux, Windows
-
ComputerWorkstation, Laptop
-
Monitors27" Up to 2
Our perks
Leader's support
Ask for help, give and get feedback, set up goals and develop your skills.
Knowledge sharing
Employee development is key for us!
Fast-paced career
Professional growth opportunities, supported by a performance review process
Devices
You will have the proper resources you need for your work
Beautiful office
Ingenious office space with plenty of room, located in KPT
Flexible hours
Whether you are an early bird or late owl - we get you covered.
Growth budget
Let us know if you need any book or other materials that will help you grow
Remote work
We don't force you to work in our office - you can work from home as well.
Open kitchen
Coffee, juices, fruits, fully stocked fridge and more - come and see ;)
Sport
We regularly play together and you are invited as well!
Team gatherings
Take part in events with pizza, games, snacks with a good company.
Stock option plan
We would like to share our success with you and take part in our ESOP plan.
