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Reality - Big Data Games

Customer Support Specialist

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    • Head of Customer Support
    • Senior Customer Support Specialist
    • Customer Support Specialist
    • Junior Customer Support Specialist

Senior Customer Support Specialist

Apply friend Join us!
You will work on engaging and managing our community of 4 000 000 players, and hopefully in next few months this number will go in to ten millions. For the right person, this is an opportunity to put your career into hyperdrive working for a new gaming studio. Company is located in Kraków, Ruczaj District at Małopolska Information Technology Park (MPTI).

Requirements

  • Communication skills
  • Previous customer service experience
  • Experience in working with large volumes of data preferable
  • You can optimize your own work by creating answer templates
  • Fluent written and verbal communication skills in English
  • You can manage all user support enquiries, queries, questions and feedback
  • You can assist with monitoring and reporting on key performance indicators

Required Skills

Microsoft Excel
Forum software
English (written and spoken)
Communication skills
SQL experience

Responsibilities at this position

  • Providing high level customer service.
  • Answering emails from players having problems with the game.
  • Manage all user support enquiries, queries, questions and feedback.
  • Identify frequently asked questions within the community and creating relevant articles, tutorials, videos.
  • Assist with monitoring and reporting on key performance indicators.
  • Finding new ways to optimize and automate your work.

Software we use

  • software-icon
  • software-icon

Equipment supplied

  • Operating System
    Apple, Linux, Windows
  • Computer
    Workstation, Laptop
  • Monitors
    27" Up to 2

Our perks

Leader's support

Ask for help, give and get feedback, set up goals and develop your skills.

Knowledge sharing

Employee development is key for us!

Fast-paced career

Professional growth opportunities, supported by a performance review process

Devices

You will have the proper resources you need for your work

Beautiful office

Ingenious office space with plenty of room, located in KPT

Flexible hours

Whether you are an early bird or late owl - we get you covered.

Growth budget

Let us know if you need any book or other materials that will help you grow

Remote work

We don't force you to work in our office - you can work from home as well.

Open kitchen

Coffee, juices, fruits, fully stocked fridge and more - come and see ;)

Sport

We regularly play together and you are invited as well!

Team gatherings

Take part in events with pizza, games, snacks with a good company.

Stock option plan

We would like to share our success with you and take part in our ESOP plan.
Join us!

Customer Support Specialist

Apply friend Join us!
You will work on engaging and managing our community of 4,000,000 players, and hopefully in the next few months this number will go in to ten millions. For the right person, this is an opportunity to put your career into hyperdrive working for a new gaming studio. Company is located in Kraków, Ruczaj District at Małopolska Information Technology Park (MPTI).

Requirements

  • Previous customer service experience
  • Experience in working with large volumes of data preferable
  • You can optimize your own work by creating answer templates
  • Fluent written and verbal communication skills in English
  • You can manage all user support enquiries, queries, questions and feedback
  • You can assist with monitoring and reporting on key performance indicators
  • Communication skills

Required Skills

General English skills
Written English skills
SQL experience
Microsoft Excel
Forum software

Responsibilities at this position

  • Providing high level customer service.
  • Answering emails from players having problems with the game.
  • Manage all user support enquiries, queries, questions and feedback.
  • Identify frequently asked questions within the community and creating relevant articles, tutorials, videos.
  • Assist with monitoring and reporting on key performance indicators.

Software we use

  • software-icon
  • software-icon

Equipment supplied

  • Operating System
    Apple, Linux, Windows
  • Computer
    Workstation, Laptop
  • Monitors
    27" Up to 2

Our perks

Leader's support

Ask for help, give and get feedback, set up goals and develop your skills.

Knowledge sharing

Employee development is key for us!

Fast-paced career

Professional growth opportunities, supported by a performance review process

Devices

You will have the proper resources you need for your work

Beautiful office

Ingenious office space with plenty of room, located in KPT

Flexible hours

Whether you are an early bird or late owl - we get you covered.

Growth budget

Let us know if you need any book or other materials that will help you grow

Remote work

We don't force you to work in our office - you can work from home as well.

Open kitchen

Coffee, juices, fruits, fully stocked fridge and more - come and see ;)

Sport

We regularly play together and you are invited as well!

Team gatherings

Take part in events with pizza, games, snacks with a good company.

Stock option plan

We would like to share our success with you and take part in our ESOP plan.
Join us!

Junior Customer Support Specialist

Apply friend Join us!
You will work on engaging and managing our community of 4,000,000 players, and hopefully in the next few months this number will go in to ten millions. For the right person, this internship has the ability to put your career into hyperdrive working for a new gaming studio. Company is located in Kraków, Ruczaj District at Małopolska Information Technology Park (MPTI).

Requirements

  • You have a passion for great mobile games!
  • You are happy to work in REALITY GAMES ;)
  • You are open-minded and eager to learn
  • You are motivated with the ability to work independently and effectively manage workload
  • Fluent written and verbal communication skills in English
  • Communication skills

Required Skills

General English skills
Written English skills
Forum software
Microsoft Excel

Responsibilities at this position

  • You will work on engaging our community of 4 000 000 players, and hopefully in next few months this number will go into tens of millions.
  • Providing high level customer service.
  • Answering emails from players having problems with the game.
  • Manage all user support enquiries, queries, questions and feedback.
  • Identify frequently asked questions within the community and creating relevant articles, tutorials, videos.
  • Assist with monitoring and reporting on key performance indicators.

Software we use

  • software-icon
  • software-icon

Equipment supplied

  • Operating System
    Apple, Linux, Windows
  • Computer
    Workstation, Laptop
  • Monitors
    27" Up to 2

Our perks

Leader's support

Ask for help, give and get feedback, set up goals and develop your skills.

Knowledge sharing

Employee development is key for us!

Fast-paced career

Professional growth opportunities, supported by a performance review process

Devices

You will have the proper resources you need for your work

Beautiful office

Ingenious office space with plenty of room, located in KPT

Flexible hours

Whether you are an early bird or late owl - we get you covered.

Growth budget

Let us know if you need any book or other materials that will help you grow

Remote work

We don't force you to work in our office - you can work from home as well.

Open kitchen

Coffee, juices, fruits, fully stocked fridge and more - come and see ;)

Sport

We regularly play together and you are invited as well!

Team gatherings

Take part in events with pizza, games, snacks with a good company.

Stock option plan

We would like to share our success with you and take part in our ESOP plan.
Join us!
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