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- Community Manager

Community Manager

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Your short term task is to set up processes of community management for our flagship product. All methods and technology choices are available at your disposal.

Your longterm task is to create a team of highly qualified community managers, to let them be a representative voice of our players.

You will work on engaging and managing our community of 14,000,000 players, and hopefully in the next few months this number will go in to hundred millions.

Requirements

Proven experience in Free2play industry.

Required Skills

Excellent oral and written English skills, native English preferred.

Proven experience in social media

Proven experience in social media Experience in community management with games, entertainment

Additional languages are a big plus

Strong communication and presentation skills.

Passionate about games

Customer service experience (any form, online preferred) is a plus.

Ability to communicate effectively with all levels of management.

Great, positive attitude, social personality and a true team-player.

Interest in social networks and gaming communities.

Organized, detail-oriented, and able to execute on major projects.

Responsibilities at this position

As a Community Manager you will interact with our players through social media channels and forums, to help improving our games with player feedback.
Be a representative voice of our players in internal discussions to make sure they are represented and play an active role in our decision-making processes.
Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
Stay in touch with our users on a daily basis on Facebook, Twitter, YouTube, forums, blogs or any other medium where players come to discuss our games.
Create and publish community content on our brand websites to inform and entertain our players.
Communicate with our players and forum moderators to keep them up to date on changes, upcoming features, fixes and the development roadmap
Follow-up user ratings and reviews in stores.
Present periodical reports of Community feedback, suggestions, issue reports and store reviews summarizing and highlighting key recommendations to Community Development and the game dev team.